CUSTOMER CARE

Returns -Cancellation - Distance Selling Regulations (DSR) state a customer has the right to cancel their contract (purchase) any time up to 14 working days following date of receipt. If you have changed your mind and you wish to cancel your order and return your item,  please send us an email.  I will then send you a confirmation email and you can then arrange for the return of the goods in undamaged condition and in the original re-saleable packaging. If the item was supplied with a free gift on condition of a purchase, this free gift must also be returned as you are no longer purchasing the item.  A refund will then be arranged as soon as possible as per your chosen method of original payment.

Please Note: We will not pay for the return postage costs, this will be at the buyers expense. Its is advisable to return recorded delivery or similar.  Also items that are personalised or have been made to order cannot be cancelled or returned unless faulty (please refer Faulty Goods below)

Faulty Goods - If you have to return goods because they are faulty, please contact us by email detailing the fault with pictures. Please also advise whether a replacement or refund is required. We will contact you and arrange for a replacement or refund to be sent and the return of the goods. Items must be in unused and in original packaging.

Disclaimer - Please note that all craft items, wood products, dolls & bears on my website are for decoration purposes only, they are not toys and are not suitable for young children.


 

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Bless this House
Bless this House
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