CustomerCare

Returns -Cancellation - Distance Selling Regulations (DSR) state a customer has the right to cancel their contract (purchase) any time up to 7 working days following date of receipt. If you have changed your mind and you wish to cancel your order and return your item,  please send an email to louise (at) countryatheart.co.uk  I will then send you a confirmation email and you can then arrange for the return of the goods in undamaged condition and in the original packaging where possible. If the item was supplied with a free gift, these must also be returned.  A refund will then be arranged as soon as possible, either by cheque or paypal.

Please Note: We will not pay for the return postage costs, this will be at the buyers expense. Its is advisable to return recorded delivery or similar.  Also items that are personalised or have been made to order cannot be cancelled or returned unless faulty (please refer Faulty Goods below)

Faulty Goods - If you have to return goods because they are faulty, please contact us by email detailing the fault with pictures if possible to enquiries (at) countryatheart.co.uk. Please also advise whether a replacement or refund is required. We will contact you and arrange for a replacement or refund to be sent and the return of the goods. Items must be in unused and in original packaging where possible.

Disclaimer - Please note that all craft items, wood products, dolls & bears on my website are for decoration purposes only, they are not toys and are not suitable for young children.

Soap/Oils - Any information given on this website is not intended as a substitute for the advice and treatment of a licensed professional. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure or diabetes or any other condition that you think may be affected by the use of essential / fragrance oils, you should seek the advice of a health professional before using any oils or any products that contain them. Any information about the benefits of essential oils and other ingredients are given as generic information and should not be considered alternative treatments and are not meant to be used as a substitute for modern medicine.

Essential Oils / Fragrance oils should never be applied directly onto the skin and should always be used diluted with the appropriate carrier oils. Your use of any of the information given or materials on this site is entirely at your own risk. It is your responsibility to ensure that any products or information received through this website meet your specific requirements and that you have the knowledge and capability to use them

Please Note: Soaps/Oils are non returnable due to health and safety reasons

 

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