TERMS & INFO
When you have selected your items and you have added them to the shopping basket, please follow the prompts. You will then be taken to a secure site in the Mals-E shopping cart.
UK MAINLAND ORDERS TOP
We accept payment by Cheque, Postal Order & PayPal (in GBP) only. Shipping prices are for UK mainland only. We have a minimum order limit of £10.00
Cheques & Postal Orders must be received within 10 days and should be made payable to Louise Ford and posted to:
Country at Heart, PO Box 15485, Bathgate, West Lothian, EH48 3WW
Please Note: We only accept cheques drawn on UK based banks. If postal payments are not received within 10 days and we do not receive any communication from you, your order will be cancelled and this may affect any future orders.
OVERSEAS ORDERS TOP
PLEASE NOTE - WE ACCEPT PAYMENT IN GBP BY PAYPAL ONLY.
(Sorry we do not accept Overseas Cheques, due to high fees charged by the banks)
I can not be held responsible for any taxes, import duties or any other taxes imposed by overseas countries. This also includes shipping costs for returns.
Please contact us for shipping costs before placing your order.
POSTING & PACKING TOP
Post & Packing charge shown is for items posted in the UK mainland only.
Overseas and International Clients must contact us first with their order so that we can work out the additional shipping costs.
Once your order has been received and payment has cleared, i will contact you to confirm any personalised items. You will receive an email confirming your expected delivery date and again on the day your goods are dispatched. We use recycled packaging whenever possible (to save the environment) but all goods will be well packed for transport.
Items are always sent by Recorded Delivery via the Royal Mail, sometimes we use couriers for heavy bulky items. Either way a signature will be required on delivery.
Delivery times are normally within 14-28 days, unless the item is in stock and it will be dispatched within 10days. Because certain pieces can take hours to make or paint especially xmas pieces, these will normally be shown as stock items, if it is out of stock it may not be made again. Please contact me if you require any out of stock items to check availability. I am not responsible for delays due to the Royal Mail Postal Service.
Please note: I am not responsible for items once they have been handed to the Royal Mail. If you wish items to be insured please ask before ordering for cost.
OTHER INFO TOP
As each item is individually handmade/handcut to order. I cannot guarantee that the item shown will be exactly the same as the one you will receive unless i have stated otherwise (in the case of stock items). I frequently mix my own paint colours so there may be slight variations, this of course always depends on your computer screen graphics as well. Fabrics are usually chosen by colour and i only buy in small quantities, so the designs will usually vary unless they are mentioned in the description.
We reserve the right to change prices without prior notification.
Country at Heart designs are protected by copyright. ©1996-2010
DISCLAIMER TOP
Please note that all craft items, wood products, dolls & bears on my website are for decoration purposes only, they are not toys and are not suitable for young children.
SapphireCottage - Any information given on this website is not intended as a substitute for the advice and treatment of a licensed professional. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure or diabetes or any other condition that you think may be affected by the use of essential / fragrance oils, you should seek the advice of a health professional before using any oils or any products that contain them. Any information about the benefits of essential oils and other ingredients are given as generic information and should not be considered alternative treatments and are not meant to be used as a substitute for modern medicine.
Essential Oils / Fragrance oils should never be applied directly onto the skin and should always be used diluted with the appropriate carrier oils. Your use of any of the information given or materials on this site is entirely at your own risk. It is your responsibility to ensure that any products or information received through this website meet your specific requirements and that you have the knowledge and capability to use themREFUND POLICY TOP
Please refer to customer care section
